ProDrive Auto Solutions
Warranty
Warranty Policies & Terms and Conditions
Please Review Before Placing Your Order
Please review the following Warranty Policies, Terms, and Conditions carefully before placing your order with ProDrive Auto Solutions. By placing an order, you acknowledge that you have read, understood, and agreed to the policies and terms outlined in this agreement.
1. Warranty Coverage Period:
1.1 Unless a different warranty is expressly stated on the sales invoice, purchases from ProDrive Auto Solutions include a standard 30-day parts replacement warranty. This warranty is limited to the replacement of the covered part and does not provide other forms of compensation.
1.2 If offered for the applicable part, customers may elect to purchase an extended 90-day warranty at an additional cost. This option provides an additional 60 days of coverage beyond the standard 30-day warranty period.
1.3 Choosing the 90-day warranty does not otherwise change the applicable warranty requirements, exclusions, limitations, or procedures. The same warranty terms and conditions continue to apply throughout the selected coverage period.
1.4 Warranty coverage begins from the applicable date stated in the sales documentation and expires at the end of the designated warranty period. Any claim submitted after the warranty has expired will not be eligible for coverage under these warranty terms.
2. Warranty Activation:
2.1 The applicable warranty period begins on the date the purchased part is delivered to the customer, as confirmed by the shipping carrier’s delivery records. The carrier’s delivery confirmation will be used to establish the effective start date of the warranty.
3. Warranty Limitations & Conditions:
3.1 Labor and Storage Costs
The warranty does not cover labor, installation, removal, diagnostic, towing, rental, or storage expenses associated with the covered part.
3.2 Original Purchaser
Warranty coverage is non-transferable and applies only to the original purchaser listed on the applicable sales invoice.
3.3 Defective or Failed Parts
If a covered part is determined to be defective, ProDrive Auto Solutions may, at its discretion, repair or replace the defective part or covered component. If a suitable replacement is unavailable, ProDrive Auto Solutions may issue a refund for the covered part, up to the original purchase price paid for that part.
3.4 Replacement Parts
ProDrive Auto Solutions may, at its discretion, provide a comparable used replacement assembly of the same or similar type. The replacement unit may have mileage that is equal to or greater than the originally supplied unit.
3.5 Warranty Period After Replacement
Replacing a covered component, transmission, or engine constitutes a warranty repair and does not restart, extend, or otherwise modify the original warranty period. The replacement part remains subject to the original warranty terms and expiration date.
3.6 Warranty Claim Requirements
All warranty claims must be submitted before the applicable warranty period expires. Customers may be required to provide a copy of the original invoice or other applicable purchase documentation when submitting a claim.
3.7 Engine Warranty Coverage
Where engine warranty coverage applies, the engine is warranted against internal knocking and excessive smoking, subject to the applicable warranty terms. Coverage is limited to defects involving the engine block, cylinder heads, pistons, crankshaft, camshaft, rocker components, and oil pump.
Any accessories or additional components supplied with an engine are considered separate or ancillary components unless specifically stated otherwise on the invoice. These items may not be covered under the engine warranty.
Items generally excluded from engine warranty coverage include bolt-on accessories, electrical control modules, wiring, sensors, and other ancillary components that may be supplied with the engine. Warranty coverage may also be void if any applicable warranty identification, heat tab, or tamper-evident device has been removed, altered, or damaged.
3.8 Transmission Warranty Coverage
Where transmission warranty coverage applies, the transmission is warranted to be in proper operating condition against covered slippage or shifting-related failures, subject to the applicable warranty terms.
Accessories and external components, including but not limited to modulators, governors, electrical control modules, linkage, mounts, seals, gaskets, and fluids, are not covered unless specifically stated otherwise on the invoice.
3.9 Required Installation and Maintenance
For warranty coverage to remain valid, the purchaser must follow applicable recommended installation, replacement, and service procedures for the part. Proof of proper installation or completion of required procedures may be requested when processing a warranty claim.
After installation, the purchaser is responsible for maintaining the vehicle according to the manufacturer’s recommended maintenance schedule. ProDrive Auto Solutions may request maintenance records or other documentation when necessary to evaluate a warranty claim. Failure to follow required installation or maintenance procedures may result in denial of warranty coverage.
Installation & Replacement Instructions:
Engines
To help ensure proper operation and maintain applicable warranty coverage, the following recommended installation and replacement procedures should be completed as appropriate for the specific engine and vehicle:
- Engine Oil: Drain the existing oil and refill with the manufacturer-recommended oil and quantity.
- Filters: Replace the oil, air, and fuel filters with suitable new filters.
- Valve Cover Gaskets: Replace valve cover gaskets before installation when applicable.
- Oil Pan & Rear Main Seal: Inspect and replace the oil pan gasket and rear main seal as required.
- Timing Components: Inspect timing components and replace timing gears, chains, belts, and related gaskets when necessary.
- Thermostat: Install a new thermostat and gasket where applicable.
- Cooling System: Flush the cooling system and refill it with the appropriate coolant to the manufacturer’s recommended level.
- Spark Plugs & Wires: Install new spark plugs and replace spark plug wires where applicable.
- Belts & Hoses: Inspect all belts and hoses and replace them as necessary before operating the vehicle.
- Final Inspection: Verify fluid levels, connections, and installation before starting and operating the vehicle.
Transmission & Transfer Case Guidelines:
To support proper installation and operation, the following procedures should be completed as applicable to the specific vehicle and unit:
- Fluid Service: Drain the existing transmission fluid and refill with the manufacturer-recommended fluid and specified capacity.
- Seals: Inspect and replace applicable seals before installation to help prevent fluid leaks.
- Filter Replacement: Install a new transmission filter and appropriate filter kit where applicable.
- Cooling System: Flush and inspect the transmission cooler and cooling lines to ensure proper fluid flow.
- Torque Converter: Properly seat and align the torque converter with the transmission’s front pump before installation.
- Fluid Level: Fill the transmission with the manufacturer-specified fluid and verify the level according to the vehicle’s service procedure.
- Diagnostic Codes: Check for and clear applicable transmission-related diagnostic trouble codes before operating the vehicle.
- Throttle/Shift Adjustment: Inspect and properly adjust the throttle position sensor, cable, or related linkage where applicable.
- Final Inspection: Verify all connections, fluid levels, mounting points, and related components before starting or driving the vehicle.
4. Warranty Exclusions & Limitations:
4.1 Any claim or damage resulting from failure to maintain proper coolant, fluid, refrigerant, or lubrication levels; overheating of any type; abuse; negligence; freezing; fire; flood; vandalism; theft; collision; acts of God; competition or racing; use not approved by the vehicle manufacturer; improper load capacity; improper towing; contaminated fluids, coolants, or lubricants; misuse; adverse road conditions; riots; acts of war; or similar circumstances is not covered under this warranty.
4.2 Labor costs, accommodation or storage fees, incidental or consequential damages, including physical injury or property damage, medical expenses, telephone charges, rental vehicle expenses, lost wages or earnings, freight, shipping, vehicle towing, or per diem expenses are not covered under this warranty.
4.3 Any commercial, for-hire, sporting, racing, or competitive use of the vehicle is not covered under this warranty.
4.4 Any breakdown caused by mechanical alterations, modifications, or installations that do not meet the vehicle manufacturer’s specifications is not covered.
4.5 Factory recalls and any resulting breakdowns or failures are not covered under this warranty.
4.6 Any cost or expense associated with obtaining repair estimates, diagnostic evaluations, or work performed solely to determine the cost or scope of a repair is not covered.
4.7 Breakdowns resulting from excessive wear and tear considering the vehicle’s age, mileage, and normal operating conditions are not covered. Breakdowns that occur while the vehicle or part is covered by another warranty of any kind are also not covered.
4.8 Breakdowns covered by a manufacturer’s warranty or recall, distributor or repair facility guarantee, another written warranty, government or court order, decree or settlement, or any valid and collectible insurance policy are not covered under this warranty.
4.9 Leaking gaskets or seals are not covered. ProDrive Auto Solutions does not cover oil leaks or damage to engines or transmissions resulting from failure to replace required seals, gaskets, or filters during installation. Failures resulting from transmission coolant lines not being properly flushed at the time of installation are not covered. Transmission relearning, resetting, or reprogramming/flashing by a dealer, as well as electronic valve body replacement, when required, is not covered. External transmission switches and sensors are not covered.
4.10 Although our parts are cleaned before shipment, the external appearance of used engines, transmissions, and other used auto parts may include dirt, oil, rust, or other normal signs of prior use. Cosmetic or external visual appearance is not covered under this warranty.
4.11 Claims occurring outside the United States are not covered under this warranty.
4.12 Claims initiated after the applicable warranty period has expired are not covered.
4.13 Once a warranty claim has been initiated, the purchaser must not continue to operate the vehicle until ProDrive Auto Solutions has completed its claim review and provided authorization to proceed. Continued operation of the vehicle after a suspected warranty-related failure may void the warranty.
4.14 Improper installation of an engine or transmission, or installation performed by a person or facility that does not meet applicable professional licensing or certification requirements, may void the warranty. Installation must be performed by a qualified automotive technician or licensed automotive repair facility in accordance with the vehicle manufacturer’s specifications.
5. Warranty Claims & Procedures:
5.1 All warranty claims must be submitted within the applicable warranty period and must include a diagnostic report or printout from a Licensed Automotive Repair Facility (LARF) or an Automotive Service Excellence (ASE)-certified mechanic. The claim must also include the unit installation invoice and receipts documenting that all applicable Recommended Installation/Replacement Procedures were completed within 30 days of the warranty activation date.
Please email your full name, contact information, and all required documentation, including clear copies or images of applicable receipts, to Info@prodriveautosolutions.us. A ProDrive Auto Solutions representative will contact you within 24–48 business hours, excluding major holidays.
5.2 Delivery acceptance is required for initiating any warranty claim. Parts refused at the time of delivery will be subject to a twenty-five percent (25%) handling and restocking fee, and the purchaser will be responsible for all shipping charges.
5.3 Any defective parts must be made available for inspection upon Titan Auto Parts’ request in order to initiate a warranty claim.
6. Cancellation, Returns & Refunds:
6.1 All returns and order cancellations require prior authorization from ProDrive Auto Solutions.
6.2 Once an order has been placed and processed, if the purchaser chooses to cancel the order, a twenty-five percent (25%) handling and restocking fee will apply.
6.3 Once an order has been processed and shipped, if the purchaser chooses to cancel the order, the purchaser will be responsible for the twenty-five percent (25%) handling and restocking fee, as well as all applicable shipping charges.
6.4 Incorrectly ordered parts and cancelled orders are subject to a twenty-five percent (25%) handling and restocking fee. The purchaser is responsible for all shipping costs associated with returning or replacing the part. Incorrectly ordered parts and cancellations for reasons unrelated to an error by ProDrive Auto Solutions are the purchaser’s responsibility.
6.5 No refunds or credits will be issued for returned engines or transmissions that are not in the same condition as when originally shipped to the purchaser, except for damage that occurred during shipping and is verified by a ProDrive Auto Solutions representative.
6.6 If a part is visibly damaged at the time of delivery, the purchaser and delivery driver must document the damage on the delivery receipt by writing “DAMAGED” and signing the receipt. If a damaged or incorrect part is received, the purchaser must notify ProDrive Auto Solutions by both email and telephone within three (3) business days (72 hours) of delivery. DO NOT RETURN THE PART BEFORE RECEIVING RETURN INSTRUCTIONS OR A RETURN MERCHANDISE AUTHORIZATION (RMA).
6.7 If a part is determined to be defective and the claim is approved, ProDrive Auto Solutions reserves the right to first offer a replacement part. If a suitable replacement is unavailable, a refund for the cost of the part may be issued after the defective part has been returned and inspected. No refund will be issued unless the defective part is returned within the applicable warranty or return period. If the purchaser requests a replacement before returning the original defective part, ProDrive Auto Solutions may require payment for the replacement part and will process any applicable refund after the original part has been returned and verified. Return shipping costs are not reimbursable unless otherwise authorized in writing by ProDrive Auto Solutions. When requesting a return, the purchaser must provide a detailed written explanation of the reason for the return.
6.8 Unless otherwise authorized by ProDrive Auto Solutions, the purchaser is responsible for return shipping costs. A return tracking number must be provided when the part is shipped back. The item must be returned within seven (7) business days of receiving return authorization. The return address and shipping instructions will be provided with the authorization. Parts must be returned to the address provided by ProDrive Auto Solutions. Refunds, when applicable, will be issued only after the returned unit has been inspected and verified to be the original unit shipped and in the same condition as originally shipped, subject to the applicable warranty and return terms.
6.9 This warranty covers defective parts and incorrectly shipped items only, subject to the applicable warranty terms. ProDrive Auto Solutions provides a Parts-Only Warranty. NO LABOR COSTS, INSTALLATION COSTS, DIAGNOSTIC FEES, STORAGE FEES, TOWING CHARGES, RENTAL VEHICLE COSTS, OR OTHER INCIDENTAL OR CONSEQUENTIAL EXPENSES are covered for parts sold by ProDrive Auto Solutions.
7. Maintenance & Service Requirements:
7.1 In the event of a warranty claim, the purchaser must provide acceptable records demonstrating that all maintenance required by the vehicle manufacturer has been properly performed and maintained.
7.2 Acceptable maintenance records must meet all of the following requirements:
- Be issued on the date the maintenance service was performed.
- Be issued in the purchaser’s name.
- Be signed by the purchaser, where applicable.
- Be electronically generated by the commercial automotive service facility that performed the maintenance.
- Clearly state the vehicle mileage at the time of service.
- Include the service date.
- Include the vehicle identification number (VIN).
- Include the vehicle’s year, make, and model.
- Include a record of payment.
- Clearly identify the maintenance services performed.
Handwritten additions or information on maintenance records, receipts, or repair orders used to document required maintenance will not be accepted.
8. Additional Terms & Conditions:
8.1 By authorizing a credit card payment for the purchase of parts or services, the purchaser agrees to first contact ProDrive Auto Solutions regarding any billing concern or disputed charge and provide the company with a reasonable opportunity to resolve the issue. This provision is subject to any rights or protections provided by applicable law.
8.2 Where applicable, initial delivery shipping charges may be waived for deliveries to commercial addresses that are accessible by a standard semi-trailer truck. Additional shipping fees may apply to residential deliveries or locations with access restrictions. The purchaser is responsible for return shipping costs unless otherwise stated or authorized in writing by ProDrive Auto Solutions. Shipping and handling charges are non-refundable unless otherwise specified in the applicable policy.
8.3 Due to the nature of used and recycled auto parts, and to the maximum extent permitted by applicable law, the liability of ProDrive Auto Solutions arising from the sale or provision of a part shall be limited to the purchase price paid for that part. If a covered part is determined to be defective, ProDrive Auto Solutions’ obligation may be limited to replacement of the part or another remedy not exceeding the original purchase price, at ProDrive Auto Solutions’ discretion and subject to the applicable warranty terms.
8.4 Deposits made to reserve or hold a part are non-refundable unless otherwise stated in writing by ProDrive Auto Solutions or required by applicable law.
8.5 Engines and transmissions must be installed by an ASE-certified mechanic at a licensed automotive repair facility and in accordance with the applicable manufacturer-recommended installation procedures.
8.6 Incorrectly ordered parts and cancelled orders, for reasons unrelated to an error by ProDrive Auto Solutions, are the purchaser’s responsibility and are subject to the applicable cancellation, return, and restocking terms.
8.7 No refunds or credits will be issued for returned engines or transmissions that are not in the same original assembled condition as when shipped to the purchaser, except where otherwise required by applicable law or expressly authorized by ProDrive Auto Solutions.
8.8 The purchaser is responsible for any applicable use tax, sales tax, or other taxes legally due on purchases for which the applicable tax was not collected by ProDrive Auto Solutions.
8.9 To the maximum extent permitted by applicable law, ProDrive Auto Solutions shall not be liable for incidental, special, indirect, or consequential damages arising from the use of, inability to use, or failure of any goods or services purchased from ProDrive Auto Solutions. To the extent permitted by applicable law, ProDrive Auto Solutions’ maximum liability shall not exceed the purchase price paid for the specific goods or services giving rise to the claim.
8.10 To the maximum extent permitted by applicable law, the purchaser agrees to indemnify and hold harmless ProDrive Auto Solutions, its partners, employees, representatives, affiliates, and service providers from claims, liabilities, losses, damages, and reasonable expenses, including reasonable attorneys’ fees, arising from the purchaser’s violation of these Terms & Conditions or misuse of the products, except to the extent caused by the negligence, willful misconduct, or other legally attributable conduct of ProDrive Auto Solutions or its affiliated parties.
9. Important Disclaimer:
9.1 Used units, including engines, transmissions, axles, and other components, may include wear items and accessories; however, these items are not guaranteed unless specifically stated in writing. Such items may need to be replaced before installation. Common examples include, but are not limited to, nuts, bolts, links, seals, bushings, ball joints, brackets, bezels, wiring, cables, sensors, and other accessories, depending on the part purchased.
9.2 Color matching is not guaranteed on any body or interior part. The purchased part may require repainting, refinishing, dyeing, or reupholstering to achieve a proper color match.
9.3 Mileage information is provided to the best of our knowledge and is not guaranteed unless specifically stated otherwise in writing.
9.4 Typical delivery time is approximately 7–14 business days. Delivery times may vary due to carrier delays, weather, availability, processing requirements, or other circumstances beyond our control.
9.5 Residential deliveries may be subject to additional shipping charges unless alternative arrangements have been agreed upon in advance.
9.6 OEM parts may be interchangeable across multiple years, makes, and models. Compatibility is determined based on applicable OEM specifications and vehicle information provided at the time of purchase. ProDrive Auto Solutions will make reasonable efforts to ensure that the part sold is compatible with the purchaser’s vehicle based on the information provided.
9.7 ProDrive Auto Solutions reserves the right to decline a transaction or cancel an order when permitted by applicable law, including circumstances involving part availability, pricing or listing errors, suspected fraud, inability to verify payment or vehicle information, shipping restrictions, or other legitimate business reasons.
10. Privacy & Information Security:
ProDrive Auto Solutions is committed to protecting the privacy and security of your personal information when you make transactions through our website or otherwise interact with our business. Through this Internet Privacy Statement, we want to assure our customers that personal information collected from or provided by our customers will be used only as described in this statement and in accordance with applicable privacy laws.
We may work with trusted third-party service providers, including payment processors, customer service providers, shipping carriers, freight companies, and other vendors that assist us with order processing, payment, fulfillment, and delivery. We share only the information reasonably necessary for these providers to perform the services requested.
We do not sell or rent customers’ personal information to third parties. Information may be shared with our service providers, business partners, and affiliates when reasonably necessary to process transactions, provide customer support, fulfill orders, deliver products, communicate with customers, or comply with legal obligations.
ProDrive Auto Solutions may contact customers by telephone, text message, or email regarding transactions, orders, quotes, shipping and delivery updates, customer support, account-related matters, and other service-related communications. We may also send occasional announcements, updates, or promotional communications where permitted by applicable law and subject to the customer’s communication preferences.
Customers may update their communication preferences or request assistance with communications by contacting us at Info@prodriveautosolutions.us.
We are committed to providing reliable products, clear warranty information, and responsive customer service so our customers can purchase auto parts with confidence.
If you have questions regarding this statement, our warranty policies, or your order, please contact ProDrive Auto Solutions at 760 -983 -3261 or Info@prodriveautosolutions.us.